What should I do If have a problem with a track that I purchased ?We do our best to provide our customers with quality music from the top dance labels around the world. We do not normalize, re-master or engineer our files in any way. The music available on our site is a true reflection of the received WAV file straight from the label. As the standards of quality differ for all labels, so will the music they produce. Releases available from mainstream artists are expected to be mastered professionally simply because they are likely to have the resources to do so. However as we continue to proudly support the music of independent artists/labels, this may not be certain. Not all masters are necessarily a fair assessment of our artists' standards, but rather the resources available in producing them.
If you believe you have discovered a faulty or mislabeled track please report the issue to us by sending an email to firstname.lastname@example.org
Be sure to provide us with your username, the track name, your order number, and the track times to any distortions or skips.
How do I re-download a track?After a track has been successfully downloaded it will be temporarily available in the 'Re-Download' section of your library for 48 hours. During this time feel free to reattempt the download of any track(s) that may have been damaged or cut short during delivery.
What forms of payment do you accept?We only accept payments via Paypal.
In the future we will accept most major credit and debit card Visa, Delta, Maestro, Mastercard, Solo, and British issued Electron cards).
Why can't I log into my ClekClekBoom account?Most commonly this is because you aren't entering your username or your password exactly as you created it.
I'm trying to download my purchases but the speed is very slow, why?Download speed problems will almost always be caused by local or network issues.
- If you are using a dial-up connection, for instance, you can expect even just a couple of tracks to take quite a while to download.
- For broadband users, there are all sorts of things that can clog up your connection. If there are any network issues anywhere between your ISP and our servers it will slow the download speed down.
These are most commonly temporary issues that get resolved after a short while so our best advice is just to try again a bit later.
LABELS / ARTISTS
I have a record label / I am an artist - will ClekClekBoom sell my music?Please send an email to us at contact@clekclekboom with details and if we think we can sell your music we'll try and work something out.
Please do not call the office - all label and artist contacts should be made via email.